At KymsCannabis, our customers are the heart of everything we do. We take pride in offering high-quality products and a welcoming experience with every visit. Your satisfaction means the world to us, and we’re here to make things right if something doesn’t go as expected.
Returns & Exchanges
Due to state regulations, we are unable to accept returns on cannabis products once they leave the premises. However, if you experience a defective or compromised product—such as a faulty vape cartridge, pre-roll that won’t burn, or expired item—we encourage you to bring it back within 7 days of purchase with your original receipt and packaging
What We Can Offer:
• Exchange for the same item (if available)
• Store Credit to use on your next visit
• Product Replacement in the case of manufacturer defects
Non-Returnable Items:
• Opened edibles, tinctures, or concentrates (unless defective)
• Sale items or promotional giveaways
• Items without a receipt or proof of purchase
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- How to Start the Process:
- Please visit us in-store or contact us at [insert phone/email]. Our team is friendly, understanding, and ready to help. Every case is handled with care and discretion—we want to ensure you leave with a smile.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {502) 230-7450.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {536.RUNNER536@GMAIL.COM}
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at +1(502) 230-7450 for questions related to refunds and returns.